FAQ

Who is Sistas Curl Collection?

Sistas Curl Collection is an online store specialized in the sale of natural hair products

I have placed an order, when will I receive it?

Once the order is placed and payment is received, the products or the product will be sent via PostNL. The customer will receive a tracking number by email.

PLEASE NOTE: ORDERS PLACED BEFORE 12:00 PM ON WORKING DAYS WILL BE SHIPPED THE SAME DAY. ORDERS PLACED OVER THE WEEKEND WILL BE PROCESSED AND SHIPPED ON MONDAY.

 I haven't heard anything about my order. What next?

You received a confirmation email when ordering. If this is not the case, please contact us. Please also pay attention to the payment procedure via the site.

How can I pay?

This can be done by bank transfer, advance payment, PayPal, VISA, MasterCard, American Express, Maestro, and iDeal.

How much are the shipping costs?

That depends on the weight. Within the Netherlands up to 10kg: 6.95 Euro Outside the Netherlands there are additional surcharges!

Returns

Returns are possible within 14 days provided the products are unused and unopened. Check our returns policy .

Please note that you will be responsible for paying the shipping costs for returns. 

How quickly will my return be processed?

As soon as we have received your return, you will receive a receipt from us. We will start processing your return as soon as possible and in any case within 14 days.